From Monday, 31 May 2021, Stadtwerke Gießen will once again be welcoming customers in person. However, not yet in the SWG customer centre on Marktplatz as usual, but in the reception of the head office in Lahnstraße.
Giessen. For customers of Stadtwerke Gießen (SWG), a bit of normality should return. From Monday, 31 May 2021, the customer service staff will once again be available to answer questions - from person to person. "We are delighted to be able to resume our personalised service after such a long time," explains Ulli Boos, Head of Marketing at SWG. Unfortunately, however, it is not yet possible to do this in the usual way. The structural conditions in the SWG customer centre on Marktplatz do not allow the hygiene recommendations of the Robert Koch Institute to be implemented - for example with regard to one-way traffic. "In Lahnstraße, we are able to direct visitors to the counters and back out again in accordance with these guidelines," continues Ulli Boos.
Adhere to the classic rules
Of course, the familiar rules of behaviour apply at the counters in Lahnstrasse. Nose and mouth must be covered by a medical mask. The necessary safety distance of at least 1.50 metres goes without saying. Experience has shown that many people are likely to come by to pay their bills. However, SWG urges people to avoid paying in cash if possible. Especially as there are much more convenient options available - such as a SEPA direct debit mandate or a bank transfer. "You don't have to queue any longer for either option," says Ulli Boos.
SWG's customer service centre in Lahnstraße is open Monday to Thursday from 8 am to 4 pm and on Fridays from 8 am to 1 pm. This does not affect the opening hours of the RMV mobility centre on Marktplatz. SWG can also be reached via all other contact channels: The advisors can help over the phone on the service number 0800 23 02 100. They also answer emails sent to info@stadtwerke-giessen.de.
There will most likely be longer waiting times, especially on the first few days. Nevertheless, in the current situation, Ulli Boos advises people to continue to make greater use of the telephone and e-mail: "The last few months have shown that almost all questions can be answered via these channels."