Data protection

The data protection declaration of Stadtwerke Gießen AG is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our privacy policy should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terminology used in advance.

We use the following terms, among others, in this privacy policy

a) personal data

Personal data is any information relating to an identified or identifiable natural person (hereinafter "data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

b) Data subject

Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.

c) Processing

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

d) Restriction of processing

Restriction of processing is the marking of stored personal data with the aim of restricting its future processing.

e) Profiling

Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

f) Pseudonymisation

Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

g) Controller or controller responsible for the processing

The controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

h) Processor

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

i) Recipient

Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular enquiry in accordance with Union or Member State law shall not be regarded as recipients.

j) Third party

A third party is a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or processor, are authorised to process the personal data.

k) Consent

Consent is any freely given, specific, informed and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

j) Social network

A social network is a social meeting place operated on the Internet, an online community that generally enables users to communicate with each other and interact in virtual space. A social network can serve as a platform for the exchange of opinions and experiences or enables the Internet community to provide personal or company-related information. Facebook enables social network users to create private profiles, upload photos and network via friend requests, among other things.

The controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is

Stadtwerke Gießen AG
Lahnstraße 31
35339 Giessen
Gießen, Germany
Telephone: 0800 23 02 100 *(free of charge from German landlines and all German mobile networks)
E-mail: info@stadtwerke-giessen.de
Website: www.stadtwerke-giessen.de

You can contact the Group Data Protection Officer of the controller at

Stadtwerke Gießen AG
Lahnstraße 31
35339 Giessen
Giessen, Germany
Telephone: 0800 23 02 100 *(free of charge from the German landline network and all German mobile networks)
E-mail: datenschutz@stadtwerke-giessen.de
Website: www.stadtwerke-giessen.de

If you have any questions or suggestions regarding data protection, you can contact our data protection officer directly at any time.

The Internet pages of Stadtwerke Gießen AG use cookies. Cookies are text files that are placed and stored on a computer system via an Internet browser.

Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a character string that allows websites and servers to be assigned to the specific internet browser in which the cookie was stored. This enables the websites and servers visited to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognised and identified via the unique cookie ID.

Through the use of cookies, Stadtwerke Gießen AG can provide users of this website with more user-friendly services that would not be possible without the setting of cookies.

By means of a cookie, the information and offers on our website can be optimised for the benefit of the user. As already mentioned, cookies enable us to recognise the users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, the user of a website that uses cookies does not have to re-enter their access data each time they visit the website because this is taken over by the website and the cookie stored on the user's computer system. Another example is the cookie of a shopping basket in an online shop. The online shop remembers the items that a customer has placed in the virtual shopping basket via a cookie.

The data subject can prevent the setting of cookies by our website at any time by means of a corresponding setting of the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time via an internet browser or other software programmes. This is possible in all common internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.

Cookie settings

The website of Stadtwerke Gießen AG collects a series of general data and information each time the website is accessed by a data subject or an automated system. This general data and information is stored in the server log files. The following can be/can be recorded

1. the browser types and versions used
2. the operating system used by the accessing system
3. the website from which an accessing system reaches our website (so-called referrer)
4. the sub-websites that are accessed via an accessing system on our website
5. the date and time of access to the website
6. an internet protocol address (IP address)
7. the internet service provider of the accessing system and
8. other similar data and information used for security purposes in the event of attacks on our information technology systems.

When using this general data and information, Stadtwerke Gießen AG does not draw any conclusions about the person concerned. Rather, this information is required in order to

1. deliver the content of our website correctly
2. optimise the content of our website and the advertising for it
3. ensure the long-term functionality of our information technology systems and the technology of our website, and
4. to provide law enforcement authorities with the information necessary for prosecution in the event of a cyber attack.

This anonymously collected data and information is therefore analysed by Stadtwerke Gießen AG both statistically and with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimum level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

On the website of Stadtwerke Gießen AG, users are given the opportunity to subscribe to our company's newsletter. The input mask used for this purpose determines what personal data are transmitted to the controller when the newsletter is ordered.

Stadtwerke Gießen AG informs its customers and business partners regularly by means of a newsletter about enterprise offers. Our company's newsletter can only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers to receive the newsletter. For legal reasons, a confirmation e-mail is sent to the e-mail address entered by a data subject for the first time for the newsletter dispatch using the double opt-in procedure. This confirmation email is used to check whether the owner of the email address as the data subject has authorised receipt of the newsletter.

When registering for the newsletter, we also store the IP address assigned by the Internet service provider (ISP) of the computer system used by the data subject at the time of registration, as well as the date and time of registration. The collection of this data is necessary in order to be able to trace the (possible) misuse of a data subject's e-mail address at a later date and therefore serves as legal protection for the controller.

The personal data collected when registering for the newsletter is used exclusively to send our newsletter. Furthermore, subscribers to the newsletter may be informed by e-mail if this is necessary for the operation of the newsletter service or a registration in this regard, as could be the case in the event of changes to the newsletter offer or in the event of a change in technical circumstances. The personal data collected as part of the newsletter service will not be passed on to third parties. The subscription to our newsletter can be cancelled by the data subject at any time. The consent to the storage of personal data, which the data subject has given us for the newsletter dispatch, can be revoked at any time. There is a corresponding link in every newsletter for the purpose of revoking consent. It is also possible to unsubscribe at any time directly on the website of the

To take part in our competitions, you must provide us with your personal data such as name, address, e-mail address, age and telephone number. We use the data exclusively to determine the winners. The legal basis for the processing is your consent given in the context of participation in the competition. If you give us separate consent for this, we will also inform you about interesting products and news in the energy sector. You can revoke your consent to this at any time by contacting us using the contact details given above.

The detailed conditions of participation for our competitions on the social media channels Instagram and Facebook can be found here.

Participation in the survey on our websites is possible anonymously, in which case no personal reference is made. Only if you wish to be available for further queries and feedback and provide your e-mail address will we store the e-mail address you send us solely for the purpose of contacting you. You can object to this use at any time and your data will then be deleted immediately. To do so, please contact us via our e-mail address datenschutz@stadtwerke-giessen.de or Stadtwerke Gießen AG, Datenschutz, Lahnstraße 31, 35398 Gießen.

We monitor security-relevant areas inside and outside our buildings and premises by means of optical-electronic equipment (video surveillance) to exercise our domiciliary rights and on the basis of legitimate interests for specifically defined purposes.

These are the visual recording of accidents and emergencies for the purpose of making an emergency call and providing first aid, monitoring use in accordance with regulations to prevent accidents, protection against damage, protection against loss of company property through theft, collection of evidence in the event of vandalism, burglary or other criminal offences.

Video surveillance in the relevant areas is labelled accordingly.

The website of Stadtwerke Gießen AG contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the data controller by e-mail or via a contact form, the personal data transmitted by the data subject is automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the controller are stored for the purposes of processing or contacting the data subject. As a rule, this personal data is not passed on to third parties.

The data subject has the option of registering on the controller's website by providing the personal data requested there. The personal data entered by the data subject is collected and stored exclusively for internal use by the controller and for the controller's own purposes. The controller may arrange for the data to be passed on to one or more processors, who will also use the personal data exclusively for internal use attributable to the controller.

By registering on the controller's website, the IP address assigned by the data subject's Internet service provider (ISP), the date and time of registration are also stored. This data is stored against the background that this is the only way to prevent the misuse of our services and, if necessary, to enable criminal offences to be investigated. In this respect, the storage of this data is necessary to safeguard the controller. This data is only passed on to third parties if there is a legal obligation to pass it on or if it serves to enable criminal prosecution.

The registration of the data subject with voluntary provision of personal data serves the controller to offer the data subject content or services which, due to the nature of the matter, can only be offered to registered users. Registered persons are free to change the personal data provided during registration at any time or to have it completely deleted from the controller's database.

The data controller shall provide any data subject at any time upon request with information about which personal data relating to the data subject is stored. Furthermore, the controller shall rectify or erase personal data at the request or notice of the data subject, provided that this does not conflict with any statutory retention obligations.

We would like to point out that access information should be treated confidentially and protected from access by third parties. If a PC is used by several users, the browser window should be closed when communication with us has ended.

The controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.

If the purpose of storage ceases to apply or if a storage period prescribed by the European Directive and Regulation Giver or another competent legislator expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

a) Right to confirmation

Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact our Data Protection Officer of the controller.

b) Right to information

Any person affected by the processing of personal data has the right, granted by the European Directive and Regulation, to obtain information free of charge at any time from the controller about the personal data stored about him/her and a copy of this information. Furthermore, the European legislator has granted the data subject access to the following information

• the purposes of the processing
• the categories of personal data being processed
• the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations
• where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period
• the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing
• the existence of the right to lodge a complaint with a supervisory authority
• if the personal data are not collected from the data subject: All available information about the origin of the data
• the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

Furthermore, the data subject has a right to information as to whether personal data has been transferred to a third country or to an international organisation. If this is the case, the data subject also has the right to be informed of the appropriate safeguards relating to the transfer.

If a data subject wishes to exercise this right to information, they can contact our data protection officer at the controller at any time.

c) Right to rectification

Any person affected by the processing of personal data has the right granted by the European legislator of directives and regulations to demand the immediate correction of incorrect personal data concerning them. Furthermore, taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact our Data Protection Officer of the controller.

d) Right to erasure (right to be forgotten)

Any data subject affected by the processing of personal data has the right, granted by the European legislator, to obtain from the controller the erasure of personal data concerning him or her without undue delay where one of the following grounds applies and insofar as the processing is not necessary

• The personal data have been collected or otherwise processed for such purposes for which they are no longer necessary.
• The data subject withdraws consent on which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
• The data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
• The personal data have been processed unlawfully.
• The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
• The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) GDPR.

If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by Stadtwerke Gießen AG, he or she may, at any time, contact our Data Protection Officer of the controller. The data protection officer of Stadtwerke Gießen AG shall promptly ensure that the erasure request is complied with immediately.

If the personal data has been made public by Stadtwerke Gießen AG and our company, as the controller, is obliged pursuant to Art. 17 para. 1 GDPR to erase the personal data, Stadtwerke Gießen AG shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. The data protection officer of Stadtwerke Gießen AG will take the necessary steps in individual cases.

e) Right to restriction of processing

Any person affected by the processing of personal data has the right granted by the European legislator of directives and regulations to request the controller to restrict the processing if one of the following conditions is met:

• The accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data.
• The processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead.
• The controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims.
• The data subject has objected to processing pursuant to Article 21(1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by Stadtwerke Gießen AG, he or she may at any time contact our Data Protection Officer of the controller. The data protection officer of Stadtwerke Gießen AG will arrange for the restriction of processing.

f) Right to data portability (data portability)

Any person affected by the processing of personal data has the right, granted by the European legislator, to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format. They also have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR or on a contract pursuant to point (b) of Article 6(1) of the GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Furthermore, in exercising their right to data portability pursuant to Art. 20 (1) GDPR, the data subject has the right to have the personal data transmitted directly from one controller to another, where technically feasible and provided that this does not adversely affect the rights and freedoms of others.

In order to assert the right to data portability, the data subject may at any time contact the Data Protection Officer designated by Stadtwerke Gießen AG.

g) Right to object

Any person affected by the processing of personal data has the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.

Stadtwerke Gießen AG shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

If Stadtwerke Gießen AG processes personal data for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. This also applies to profiling insofar as it is associated with such direct advertising. If the data subject objects to the Stadtwerke Gießen AG to the processing for direct marketing purposes, the Stadtwerke Gießen AG will no longer process the personal data for these purposes.

In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by Stadtwerke Gießen AG for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

In order to exercise the right to object, the data subject may directly contact the Data Protection Officer of Stadtwerke Gießen AG. The data subject is also free, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise his or her right to object by automated means using technical specifications.

h) Automated decisions in individual cases including profiling

Each data subject shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, provided that the decision (1) is not necessary for the conclusion or fulfilment of a contract between the data subject and the controller, or (2) is permissible on the basis of legal provisions of the Union or the Member States to which the controller is subject and these legal provisions contain appropriate measures to safeguard the rights and freedoms as well as the legitimate interests of the data subject, or (3) is made with the express consent of the data subject.

If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a data controller, or (2) it is based on the data subject's explicit consent, Stadtwerke Gießen AG shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.

If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact our Data Protection Officer of the controller.

i) Right to withdraw consent under data protection law

Any person affected by the processing of personal data has the right granted by the European legislator of directives and regulations to withdraw consent to the processing of personal data at any time.

If the data subject wishes to exercise their right to withdraw consent, they can contact our data protection officer at the controller at any time.

The controller collects and processes the personal data of applicants for the purpose of handling the application process. Processing may also be carried out electronically. This is particularly the case if an applicant submits relevant application documents to the controller by electronic means, for example by email or via a web form on the website. If the controller concludes an employment contract with an applicant, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If the controller does not conclude an employment contract with the applicant, the application documents will be automatically deleted two months after notification of the rejection decision, unless deletion conflicts with any other legitimate interests of the controller. Other legitimate interest in this sense is, for example, a burden of proof in proceedings under the General Equal Treatment Act (AGG).

Use of social media

By presenting our company, our products and our services on social media, we would like to communicate interactively with our customers and offer them the opportunity to find out more about Stadtwerke Gießen. In this context, we as Stadtwerke Gießen would like to point out that we use the technical offers and services of the Facebook, Instagram and LinkedIn platforms. The processing of personal data of users in countries outside the European Union cannot be ruled out in the context of these corporate presences on Facebook, Instagram and LinkedIn. This is because your user behaviour and interests can be viewed by Facebook when you visit our company pages on social networks and when you visit our website. However, you can object to this in our cookie banner on our website.

Facebook Ireland Ltd. 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland may also process your personal data in the form of this data. We as Stadtwerke Gießen have no influence on the data that Facebook and Instagram use and store from their users.

a) Facebook

We operate a so-called fan page on the social network Facebook, which is operated by Facebook Ireland Ltd. 4 Grand Canal Square Grand Canal Harbour Dublin 2 Ireland. We would like to point out that you use the Facebook social network, in particular the interactive functions (commenting, liking or rating) on your own responsibility. The data you store and enter on our Facebook fan page (e.g. comments and likes) are published by the social media platform. We do not process or store this information at any time, but reserve the right to delete any data you have entered on our page should this be necessary.

In order to gain insights into how visitors to our fan page interact with our content, Facebook provides us with statistical information, so-called "insight data". Although these statistics are collected by Facebook in an identifiable manner, they are only made available to us as the page operator in anonymised form. This means that the analyses of, for example, page activities, comments, gender or origin of users cannot be assigned to any person or device. As the operator of the fan page, we have no influence on the generation and processing of these analyses and cannot prevent them. You can find detailed information on Facebook Insights at: https: //www.facebook.com/legal/terms/information_about_page_insights_data

When you visit our Facebook fan page, we are jointly responsible with Facebook for the data processing operations within the meaning of Art. 26 GDPR and have agreed the so-called Page Insights addendum regarding responsibilities: https: //www.facebook.com/legal/terms/page_controller_addendum

You can assert your rights (right of access pursuant to Art. 15 GDPR, right to rectification pursuant to Art. 16 GDPR, right to erasure pursuant to Art. 17 GDPR, right to restriction of processing pursuant to Art. 18 GDPR, right to data portability pursuant to Art. 20 GDPR and right to lodge a complaint pursuant to Art. 77 GDPR) both against us and against the operator of the respective social network (e.g. Facebook). Despite the shared responsibility, we have no full influence on Facebook's data processing operations. Furthermore, we do not have any information on the full scope of data collection, the purposes of processing, the transfer of data, storage periods or the deletion of the data collected by the provider. In the event that you assert your rights, we would only be able to forward this request to the provider.

In order to always offer the users of our Facebook fan page the best possible data protection, we also ensure a regular review of the terms of use of Facebook Ireland Ltd. Further information on Facebook's data processing operations can be found at https://de-de.facebook.com/about/privacy/

Joint responsibility

The controller within the meaning of the General Data Protection Regulation (GDPR) for this Facebook and Instagram page is Stadtwerke Gießen AG, together with Facebook Ireland Ltd ("Facebook Ltd").

We have concluded an agreement with Facebook Ltd. on joint data protection responsibility in accordance with Art. 26 GDPR. This agreement, the so-called "Page Insights Addendum", can be found here: https: //www.facebook.com/legal/terms/page_controller_addendum. With regard to the so-called "Facebook Insights data" (hereinafter referred to as "Facebook Insights"), Facebook Ltd. assumes essential obligations on the basis of this agreement, in particular to inform data subjects and to safeguard data subjects' rights.

Purposes and legal bases of processing

Our data processing in connection with our Facebook and Instagram presence is carried out in accordance with Art. 6 para. 1f GDPR based on our legitimate interest in public relations and communication.

Communication

We use Facebook and Instagram to present Stadtwerke Gießen AG and to communicate with you. We may communicate with you directly via Facebook in order to answer your enquiries made via Facebook. In addition, we use data from Facebook and Instagram to analyse and improve the reach of our communication. We delete the data collected in this context after storage is no longer necessary, or restrict processing if there are statutory retention obligations, insofar as deletion or restriction of processing is possible. Communication via Facebook is potentially insecure. You can also contact us via other channels at any time.

Use of Facebook Insights

We use Facebook's "Facebook Insights" functions on our Facebook and Instagram pages to obtain anonymised statistical data about the use of and visitors to our Facebook and Instagram pages. The legal basis is our legitimate interest in public relations and communication and in particular the optimisation of our Facebook and Instagram pages in accordance with Art. 6 para. 1f GDPR. We receive information about the use of our Facebook and Instagram pages via "Facebook Insights", in particular anonymised information about visitor profiles, including demographic and geographical analyses. These usage statistics may also be compiled by Facebook Ltd. across multiple devices if you use Facebook or Instagram on multiple devices (e.g. in the browser and in the app).

Data processing within the scope of "Facebook Insights" is carried out by Facebook Ltd. on the basis of the agreement on joint responsibility mentioned under point 1. We only receive anonymised data from Facebook Ltd. You can find more information on data processing by Facebook Ltd. as part of "Facebook Insights" here https://www.facebook.com/legal/terms/information_about_page_insights_data. General information on data processing by Facebook Ltd. can be found for Facebook here: de-de.facebook.com/about/privacy/ and for Instagram here: https: //help.instagram.com/519522125107875.

Cookies

Facebook Ltd. also uses cookies and other comparable storage technologies in connection with visits to our Facebook or Instagram page and the use of "Facebook Insights". You can find more information on this in Facebook's cookie policy and Instagram's cookie policy.

Data transfer to Facebook Inc.

Facebook Ltd. may transfer personal data to Facebook Inc. based in the USA as part of its data processing. Insofar as personal data is transferred to a country that is neither a member state of the European Union nor a contracting state of the Agreement on the European Economic Area (third country) in accordance with this data protection information, this is done, as far as possible, on the basis of adequacy decisions by the EU Commission or using standard data protection clauses. When using standard data protection clauses, we endeavour to implement additional measures to protect your data where necessary.

b) Instagram

We also operate a page on the social network Instagram, which is also operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. We would like to point out that you use the Instagram social network and especially the interactive functions (commenting, liking or rating) at your own risk. The data you store and enter on our Instagram page (e.g. comments and likes) are published by the social media platform. We do not process or store this information at any time, but we reserve the right to delete the data you have entered on our page should this be necessary.

Like Facebook, Instagram also collects statistical data from users (Insight data) and makes it available to the operator of the Instagram page in anonymised form. Through your use of the platform, Instagram can process personal data about your account, your IP address and also about the end devices used - this is done through the use of cookies. We have no influence on the data collected by Instagram or on the data processing operations. Furthermore, we have no information on the full extent of the data collection, the purposes of the processing, the forwarding of the data, storage periods or the deletion of the collected data by the provider. Which information Instagram uses, individual setting options for advertisements and contact options are explained in the general data protection guidelines: https: //www.facebook.com/help/instagram/519522125107875

c) LinkedIn

We operate a page on the social network LinkedIn, which runs via the technical platform and services of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.

LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland is responsible for the data processing of persons living in the designated countries of the GDPR (European Union (EU), European Economic Area (EEA) and Switzerland): https://www.linkedin.com/legal/impressum

We would like to point out that you use the LinkedIn page offered here and its functions on your own responsibility. This applies in particular to the use of the interactive functions (e.g. commenting, sharing, rating).
The information and publications to be found on our LinkedIn page are a voluntary additional offer. Visiting our LinkedIn page is only possible for registered users of the LinkedIn platform.

Information about which data is processed by LinkedIn and for what purposes can be found in LinkedIn's privacy policy: https://www.linkedin.com/legal/privacy-policy

d) LinkedIn Insights

LinkedIn Insights is used on our LinkedIn page. This is a web analysis service operated by the social network LinkedIn Ireland Unlimited Company, Wilton Place, Grand Canal Dock, Dublin 2, Ireland.

This provides us with detailed statistical information about the user behaviour of our fan page in order to be able to draw conclusions from the use of the offers on the fan page. LinkedIn" collects various data relating to the use of the fan page, such as demographic information, information on the use and creation of content. More information on this: https://www.linkedin.com/help/linkedin/answer/108818

We only receive the statistical information obtained from this in anonymised form and therefore assume that this is not a data processing operation within the meaning of the GDPR. Since joint responsibility cannot be ruled out according to current case law, we want to fulfil our information obligations as far as possible and provide the following information:

We use LinkedIn Insights to ensure continuous optimisation and a needs-based design with the help of this service. This is intended to optimise our offering for our users. We also statistically analyse the use of our website so that it can be optimally adapted. We regard this interest as a legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR, which means that processing is lawful.

The joint responsibility and the resulting rights and obligations are governed by a written agreement, which you can view at https://legal.linkedin.com/pages-joint-controller-addendum

e) Karma fan page

Stadtwerke Gießen uses the marketing tool Fanpage Karma to optimise social media activities, to evaluate anonymised data and interactions (comments, likes, etc.), to plan and preset posts and to analyse and monitor social media channels.

Fanpage Karma is operated by uphill GmbH, Oranienstraße 188, 10999 Berlin, Germany.

With the help of this online tool, we can check and analyse the use of the content we offer. This allows us to generate valuable information about the needs and interests of our users. When using Fanpage Karma, all personal data is anonymised at the earliest possible stage. To generate the data collected via Fanpage Karma (e.g. reach of posts, subscriber numbers, video views), we grant the tool access to the data on our Facebook and Instagram pages. The use of the Fanpage Karma tool is based on an order data processing contract concluded between uphill GmbH and Stadtwerke Gießen in accordance with Sections 28 et seq. EU-DSGVO. Further information and the Fanpage Karma privacy policy can be found at https://www.fanpagekarma.com/privacy

f) Google Maps

This site uses the map service Google Maps via an API. The operating company is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in Ireland and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

You can find more information on the handling of user data in Google's privacy policy: www.google.de/intl/de/policies/privacy/.

g) Google AdSense

The controller has integrated Google AdSense on this website. Google AdSense is an online service that enables the placement of adverts on third-party websites. Google AdSense is based on an algorithm that selects the adverts displayed on third-party sites to match the content of the respective third-party site. Google AdSense allows interest-based targeting of Internet users, which is realised by generating individual user profiles.

The operating company of the Google AdSense component is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of the Google AdSense component is the integration of adverts on our website. Google AdSense places a cookie on the data subject's information technology system. What cookies are has already been explained above. By setting the cookie, Google is enabled to analyse the use of our website. Each time one of the individual pages of this website is accessed, which is operated by the controller and on which a Google AdSense component has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Google AdSense component to transmit data to Google for the purpose of online advertising and billing of commissions. As part of this technical process, Google obtains knowledge of personal data, such as the IP address of the data subject, which Google uses, among other things, to trace the origin of visitors and clicks and subsequently to enable commission settlements.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a cookie on the data subject's IT system. In addition, a cookie already set by Google can be deleted at any time via the Internet browser or other software programmes.

Google AdSense also uses so-called tracking pixels. A tracking pixel is a miniature graphic that is embedded in Internet pages to enable log file recording and log file analysis, which allows statistical evaluation to be carried out. Using the embedded tracking pixel, Google can recognise whether and when a website was opened by a data subject and which links were clicked on by the data subject. Tracking pixels are used, among other things, to analyse the flow of visitors to a website.

Via Google AdSense, personal data and information, which also includes the IP address and is necessary for the collection and billing of the displayed adverts, is transferred to Google in Ireland. This personal data is stored and processed in Ireland. Google may pass on this personal data collected via the technical process to third parties.

Google AdSense is explained in more detail at this link www.google.de/intl/de/adsense/start/.

h) Google AdWords

The controller has integrated Google AdWords on this website. Google AdWords is an internet advertising service that allows advertisers to place adverts in Google's search engine results as well as in the Google advertising network. Google AdWords allows an advertiser to specify certain keywords in advance, which are used to display an advert in Google's search engine results only when the user uses the search engine to retrieve a keyword-relevant search result. In the Google advertising network, the adverts are distributed to relevant websites using an automatic algorithm and taking into account the previously defined keywords.

The company operating the Google AdWords services is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of Google AdWords is to advertise our website by displaying interest-relevant advertising on the websites of third-party companies and in the search engine results of the Google search engine and by displaying third-party advertising on our website.

If a data subject reaches our website via a Google advert, a so-called conversion cookie is stored on the data subject's IT system by Google. What cookies are has already been explained above. A conversion cookie loses its validity after thirty days and is not used to identify the data subject. If the cookie has not yet expired, the conversion cookie is used to track whether certain sub-pages, such as the shopping basket from an online shop system, have been accessed on our website. The conversion cookie enables both us and Google to track whether a data subject who has reached our website via an AdWords ad has generated sales, i.e. completed or cancelled a purchase.

The data and information collected through the use of the conversion cookie is used by Google to compile visit statistics for our website. These visit statistics are in turn used by us to determine the total number of users who were referred to us via AdWords ads, i.e. to determine the success or failure of the respective AdWords ad and to optimise our AdWords ads for the future. Neither our company nor other Google AdWords advertisers receive information from Google that could be used to identify the data subject.

The conversion cookie is used to store personal information, such as the websites visited by the data subject. Each time our website is visited, personal data, including the IP address of the internet connection used by the data subject, is transferred to Google in Ireland. This personal data is stored by Google in Ireland. Google may pass on this personal data collected via the technical process to third parties.

The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from placing a conversion cookie on the data subject's IT system. In addition, a cookie already set by Google AdWords can be deleted at any time via the Internet browser or other software programmes.

Furthermore, the data subject has the option of objecting to interest-based advertising by Google. To do this, the data subject must call up the link www.google.de/settings/ads from each of the Internet browsers they use and make the desired settings there.

Further information and the applicable data protection provisions of Google may be retrieved under www.google.de/intl/de/policies/privacy/.

i) YouTube

On our website, we use components (videos) from YouTube, LLC 901 Cherry Ave, 94066 San Bruno, CA, USA, a company of Google Inc, Amphi-theatre Parkway, Mountain View, CA 94043, USA. We use the " - extended data protection mode - " option provided by YouTube.

When you access a page that has an embedded video, a connection to the YouTube servers is established and the content is displayed on the website by notifying your browser. According to YouTube, in " - extended data protection mode -" only data is transmitted to the YouTube server, in particular which of our Internet pages you have visited when you watch the video. If you are logged in to YouTube at the same time, this information will be assigned to your YouTube member account. You can prevent this by logging out of your member account before visiting our website. Privacy policy: www.google.de/intl/de/policies/privacy

Opt-out: adssettings.google.com/authenticated

j) Vimeo

We use components of the video portal Vimeo on our website. The provider is Vimeo Inc, 555 West 18th Street, New York, New York 10011, USA.

When you visit one of our pages equipped with a Vimeo video, a connection to the Vimeo servers is established. This tells the Vimeo server which of our pages you have visited. Vimeo also obtains your IP address. This also applies if you are not logged in to Vimeo or do not have a Vimeo account. The information collected by Vimeo is transmitted to the Vimeo server in the USA.

If you are logged into your Vimeo account, you enable Vimeo to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your Vimeo account.
Vimeo uses cookies or comparable recognition technologies (e.g. device fingerprinting) to recognise website visitors.

The use of Vimeo is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDSG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission and, according to Vimeo, on "legitimate business interests". You can find details here: https://vimeo.com/privacy.

Vimeo uses the web analysis service Google Analytics for the purpose of functionality and usage analysis. Google Analytics stores cookies on your end device via your internet browser and sends information about the use of our website, in which a Vimeo video is embedded, to Google. It cannot be ruled out that Google will process this information in the USA.

Further information on the handling of user data can be found in Vimeo's privacy policy at: https://vimeo.com/privacy.

k) Matomo (formerly PIWIK)

We use the open source software tool Matomo (formerly PIWIK) on our website to analyse the surfing behaviour of our users. The software places a cookie on the user's computer (for cookies, see above). If individual pages of our website are accessed, the following data is stored

• Two bytes of the IP address of the user's accessing system
• The website accessed
• The website from which the user accessed the website (referrer)
• The subpages that are accessed from the accessed website
• The time spent on the website
• The frequency with which the website is accessed

The software runs exclusively on the servers of our website. The user's personal data is only stored there. The data is not passed on to third parties.

The software is set so that the IP addresses are not stored in full, but 2 bytes of the IP address are masked (e.g.: 192.168.xxx.xxx). In this way, it is no longer possible to assign the shortened IP address to the calling computer.

l) MessengerPeople

Stadtwerke Gießen AG uses the MessengerPeople Customer Service Platform service provided by MessengerPeople GmbH, Herzog-Heinrich-Str. 9, 80336 Munich, to give SWG customers the opportunity to contact customer service individually using the WhatsApp messenger. The data collected by MessengerPeople to provide the service includes the telephone number, user name, messenger ID, profile picture (if applicable) and all messages sent to Stadtwerke Gießen AG via WhatsApp or sent by Stadtwerke Gießen AG to the customer via WhatsApp. This data is passed on to Stadtwerke Gießen AG.

The legal basis for the processing of personal data for this service is based on the consent pursuant to Art. 6 para. 1 a) GDPR, which the customer gives by starting communication via this medium. The purpose of the processing is to process the contact. The data is deleted as soon as it is no longer required to fulfil the purpose for which it was collected. For personal data from conversations via MessengerPeople, this is the case when the respective conversation with the user has ended or when the user no longer wishes to be contacted.

The customer can revoke their consent at any time and thus stop sending messages by sending a message with the text "Stop" via WhatsApp to the mobile phone number of Stadtwerke Gießen AG. From this point on, no more messages will be sent to the customer until the customer contacts us again.

To have all data stored by the customer removed, e.g. if the customer wishes to permanently terminate the service, the customer must send a message with the text "Delete all data" via WhatsApp to the mobile phone number of Stadtwerke Gießen AG.

Further information and the applicable data protection provisions of MessengerPeople can be found at https://www.messengerpeople.com/de/datenschutzerklaerung/ and of WhatsApp Inc at https://www.whatsapp.com/legal/#privacy-policy

The controller processes personal data only to the extent that it is necessary for the establishment, content or amendment of the legal relationship (inventory data). This is done on the basis of Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. The controller only processes personal data relating to the use of the website (usage data) if this is necessary to enable the user to utilise the service or to bill the user for it

The customer data collected will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

If there is an obligation to transmit payment data (e.g. account number, credit card number) after the conclusion of a chargeable contract, this data is required for payment processing.

Payment transactions via the usual means of payment (Visa/Mastercard) are made exclusively via an encrypted SSL or TLS connection. This site therefore uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that the data subject sends to the controller as the site operator. An encrypted connection can be recognised by the fact that the address line of the browser changes from http:// to https:// and by the lock symbol in the browser line. With encrypted communication, the transmitted payment data cannot be read by third parties.

Depending on which payment service provider you select in the order process, we will pass on the payment data collected here to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service in order to process payments. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

a) Immediate bank transfer payment method

The controller has integrated Sofortüberweisung components on this website. Sofortüberweisung is a payment service that enables cashless payment of products and services on the Internet. Sofortüberweisung is a technical procedure through which the online merchant immediately receives a payment confirmation. This enables a merchant to deliver goods, services or downloads to the customer immediately after the order has been placed.

The operating company of Sofortüberweisung is SOFORT GmbH, Fußbergstraße 1, 82131 Gauting, Germany.

If the data subject selects "Sofortüberweisung" as the payment option during the ordering process in our online shop, the data of the data subject is automatically transmitted to Sofortüberweisung. By selecting this payment option, the data subject consents to the transfer of personal data required for payment processing.

When making a purchase via Sofortüberweisung, the buyer transmits the PIN and TAN to Sofort GmbH. Sofortüberweisung then carries out a transfer to the online merchant after a technical check of the account balance and retrieval of further data to check the account coverage. The online merchant is then automatically notified that the financial transaction has been carried out.

The personal data exchanged with Sofortüberweisung is first name, surname, address, email address, IP address, telephone number, mobile phone number or other data required for payment processing. The purpose of transmitting the data is to process payments and prevent fraud. The controller will also transmit other personal data to Sofortüberweisung if there is a legitimate interest in the transmission. The personal data exchanged between Sofortüberweisung and the controller may be transmitted by Sofortüberweisung to credit reference agencies. The purpose of this transfer is to check identity and creditworthiness.

Sofortüberweisung may pass on the personal data to affiliated companies and service providers or subcontractors if this is necessary to fulfil the contractual obligations or if the data is to be processed on behalf of the controller.

The data subject has the option of revoking their consent to the handling of personal data at any time from Sofortüberweisung. A revocation does not affect personal data that must be processed, used or transmitted for (contractual) payment processing.

The applicable data protection provisions of Sofortüberweisung may be retrieved under www.sofort.com/ger-DE/datenschutzerklaerung-sofort-gmbh/.

b) Credit card payment method

We also offer you the option of paying by credit card. In this case, we transmit your data to BS PAYONE GmbH, Lyoner Straße 9, D-60528 Frankfurt/Main, which, as a service provider, compares your payment data with the respective credit institutions (Visa, Mastercard, etc.). BS PAYONE is one of the leading omnichannel payment providers in Europe. The payment service provider is a member of the Sparkassen-Finanzgruppe and is authorised as a payment institution by the German Federal Financial Supervisory Authority and undergoes regular security certifications. BS PAYONE fulfils the PCI security standard so that you can pay securely online.

www.bs-card-service.com/de/terminal-kartenzahlung/zahlarten-im-ueberblick/kreditkarten/

As an additional service, we offer you the option of saving your credit card details so that you do not have to enter them again the next time you make a credit card purchase. In order to offer you the best possible security for your credit card data, we do not store the data ourselves, but have the data stored by BS PAYONE in encrypted form.

For each credit card you use, PS PAYONE provides us with an individual pseudo card number for your stored credit card, which only takes over the last 3 digits of your real credit card number. This enables us to offer you payment with the last credit card you used during the next payment process by entering the last 3 digits of your actual card number without us having to store your real credit card details or PS PAYONE having to transfer them to us again during the payment process. You will then only have to enter the check digit, which will be transmitted to PS PAYONE. This procedure increases the protection of your credit card data and fulfils the requirements of the PCI DSS regulations, which can remain under lock and key during the entire process at PS PAYONE. If you then select the credit card for payment, we only transmit the pseudo card number and the check digit to PS PAYONE in encrypted form and PS PAYONE then recognises which credit card number stored in the system is to be charged on the basis of the pseudo card number.

If you pay by credit card with us, you agree that your credit card details: Card type, cardholder name, card number and expiry date but not the check digit, will be stored in encrypted form by BS PAYONE for a period of 36 months to facilitate your future purchases in our online shop by selecting the registered credit card.

Art. 6 I lit. a GDPR serves our company as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the fulfilment of a contract to which the data subject is a party, as is the case, for example, with processing operations that are necessary for the delivery of goods or the provision of another service or consideration, the processing is based on Art. 6 I lit. b GDPR. The same applies to such processing operations that are necessary for the performance of pre-contractual measures, for example in cases of enquiries about our products or services. If our company is subject to a legal obligation which requires the processing of personal data, such as for the fulfilment of tax obligations, the processing is based on Art. 6 I lit. c GDPR. In rare cases, the processing of personal data may become necessary in order to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were injured on our premises and their name, age, health insurance details or other vital information would have to be passed on to a doctor, hospital or other third party. The processing would then be based on Art. 6 I lit. d GDPR. In addition, the processing of incident reports is in the public interest in accordance with Art. 6 I lit. e GDPR. Finally, processing operations could be based on Art. 6 I lit. f GDPR. Processing operations that are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to safeguard a legitimate interest of our company or a third party, provided that the interests, fundamental rights and freedoms of the data subject do not prevail. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislator. In this respect, it took the view that a legitimate interest could be assumed if the data subject is a customer of the controller (Recital 47 Sentence 2 GDPR).

We also process your data in order to protect our legitimate interests or those of third parties (Art. 6 para. 1 lit. f GDPR). This may be necessary in particular to ensure IT security and IT operations and to prevent and investigate criminal offences.

Within the company, those departments that need your personal data to fulfil the above-mentioned purposes will have access to it. Service providers and vicarious agents employed by us may also receive personal data for these purposes. The involvement of service providers and vicarious agents is carried out in compliance with legal requirements and includes companies in the categories of IT services, customer service, billing, printing services, credit agencies, debt collection, advice and consulting, sales and marketing as well as selected craftsmen and other specialised companies (e.g. installers) insofar as this is necessary for the respective service provision.

In addition, we only pass on information about you if this is required by law, if you have given your consent or if we are authorised to provide information. Under these conditions, recipients of personal data may be, for example, other companies or comparable organisations to which we transfer personal data in order to carry out the business relationship with you (e.g. network operators, metering point operators, certification bodies), auditing companies (e.g. tax and auditing companies), public bodies and institutions (e.g. authorities) in the event of a mandatory legal provision, a court decision or an official order, as well as courts, lawyers and notaries (e.g. in insolvency proceedings). In all these cases, we ensure that third parties only have access to personal data that is necessary for the fulfilment of the individual tasks. Under no circumstances do we sell your data to third parties.

If we transfer personal data to service providers outside the European Union (EU) or the European Economic Area (EEA), the transfer will only take place if the third country has been confirmed by the EU Commission to have an adequate level of data protection or other appropriate data protection guarantees (e.g. EU standard contractual clauses) are in place. For information on this, please contact our data protection officer using the contact details below.

The data is stored for as long as is necessary for the purpose of processing, in compliance with all legal and regulatory requirements (e.g. retention obligations and periods).

We would like to inform you that the provision of personal data is partly required by law (e.g. tax regulations) or may also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary for a contract to be concluded for a data subject to provide us with personal data that must subsequently be processed by us. For example, the data subject is obliged to provide us with personal data if our company concludes a contract with them. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. If the data subject has any questions or uncertainties, they can contact our data protection officer.

Our data protection officer will inform the data subject on a case-by-case basis whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and what the consequences would be if the personal data were not provided.

You can also lodge a complaint with the competent supervisory authority at any time (Art. 77 GDPR). This is the Hessian Commissioner for Data Protection and Freedom of Information, Gustav-Stresemann-Ring 1, 65021 Wiesbaden (www.datenschutz.hessen.de).