Imprint

Consumers can use the European Union's online dispute resolution platform (ODR platform) to obtain free assistance in submitting a consumer complaint about an online sales contract or online service contract as well as information about the procedures at the consumer arbitration boards in the European Union.

The ODR platform can be accessed via the following link:

To the ODR platform

Stadtwerke Gießen AG (SWG) can be contacted by email at info@stadtwerke-giessen.de. SWG is neither obliged nor willing to participate in the procedures of the consumer arbitration boards in the European Union. Excluded from this is the participation of Stadtwerke Gießen AG before the arbitration board Energie e. V. named below.

Questions or complaints in connection with the energy supply can be addressed to SWG:

Stadtwerke Gießen AG
P.O. Box 100 953
35339 Giessen
Telephone: 0800 23 02 100 *(free of charge from the German landline network and all German mobile networks)
E-mail: info@stadtwerke-giessen.de

The consumer service of the Federal Network Agency provides information on the applicable law, the rights of household customers and dispute resolution procedures for the electricity and gas sectors and can be contacted using the following contact details:

Federal Network Agency for Electricity, Gas and Telecommunications, Post and Railway
Consumer Service
P.O. Box 8001
53105 Bonn
Telephone: Mon.-Fri. from 09:00 to 15:00
+49 (0) 30 22480 500 or +49 (0) 1805 10 1000 - Nationwide information hotline
(landline rate 14 Ct/min; mobile rates maximum 42 Ct/min)
Fax: +49 (0) 30 22480 323
E-mail: verbraucherservice-energie@bnetza.de

To settle disputes in the electricity and gas sectors, an arbitration procedure can be applied for at the Energy Arbitration Centre. SWG is obliged to participate in the arbitration procedure. The Energy Arbitration Centre can be reached at the following contact details:

Schlichtungsstelle Energie e. V.
Friedrichstraße 133
10117 Berlin
Telephone: +49 (0) 30 2757240 0
Fax: +49 (0) 30 2757240 69
Internet: www.schlichtungsstelle-energie.de
E-mail: info@schlichtungsstelle-energie.de

Furthermore, SWG does not participate in any dispute resolution proceedings before a consumer arbitration board in accordance with the VSBG.

We, Stadtwerke Gießen, make every effort to ensure that the information and data on our website is accurate and up-to-date. However, we cannot accept any liability or guarantee for the topicality, accuracy and completeness of the information and data provided. We reserve the right to make changes or additions to the information or data provided without prior notice. The content of the Stadtwerke Gießen website is protected by copyright. For this reason, the reproduction of information or data, in particular the use of images, requires the prior consent of Stadtwerke Gießen.

In its judgement of 12 May 1998, the Regional Court of Hamburg ruled that the inclusion of a link may entail co-responsibility for the content of the linked page. According to the regional court, this can only be prevented by expressly distancing oneself from these contents. We have placed links to other sites on the Internet. The following applies to all these links: We, Stadtwerke Gießen, would like to expressly emphasise that we have no influence whatsoever on the design and content of the linked pages.

We therefore expressly distance ourselves from the content of all linked pages on our website. This declaration applies to all links on the site and to all contents of the pages to which the banners lead.

Responsible for the content:
Stadtwerke Gießen AG
Lahnstraße 31
35398 Giessen
Phone: +49 (0) 641 708 0
Fax: 0641 708-3387
E-mail: info@stadtwerke-giessen.de
www.stadtwerke-giessen.de

Concept, design and technical realisation:
Q4U GmbH
Mozartstr. 4-10
53115 Bonn
Phone: +49 (0) 228 976493 0
Fax: +49 (0) 228 976493 11
E-mail: info@q4u.de
www.q4u.de