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Welcome to your SWG online service area

Your concerns are important to us. Whether it's registering a new tariff, reporting a meter reading or changing bank details. You will find the right information and solutions here.

SWG customer portal

Our online service is available for you around the clock. Use our SWG customer portal - conveniently, easily and securely from home or while travelling.

What does our SWG customer portal offer you?

You can

  • Conclude or amend energy supply contracts
  • Enter meter readings
  • Enter or change bank details and payment method
  • Adjust monthly instalment payments
  • process your move
  • Change customer master data
  • View your bill online

To the SWG customer portal

Online forms

Use our convenient online forms to process your requests quickly and easily. Whether you are registering, changing or cancelling, notifying meter readings, changing bank details, issuing SEPA direct debit mandates or cancelling your contract - you can find an overview of our online forms here:

Would you like to register or re-register? Register quickly and easily, change your details when you move - all from the comfort of your own home. Our services ensure that your requests are processed quickly and smoothly so that you don't have to worry about anything else.

Go to registration

To re-registration

You can report your meter reading quickly and easily. Enter the current values and send us your data from the comfort of your own home. This will ensure that your energy consumption is billed accurately and promptly.

Report meter readings here

If you have changed your bank, you can inform us of your new bank details here. Simply enter the new bank details so that we can update your information quickly and correctly. This will keep your payment processing smooth and up to date.

Change bank details here

Make it much easier for yourself to pay your bills with us and take part in the SEPA direct debit scheme in future. Simply enter your bank details and we will ensure that your payments are debited automatically and on time. This will save you time and avoid inadvertent payment delays.

Authorise SEPA direct debit here

You want to leave us? That's a shame, but to cancel your contracts quickly and easily, simply enter the necessary details and we'll take care of the rest. This will save you time and effort when processing your cancellation.

To the cancellation form

Would you like our personalised advice?

No problem, we will be happy to take time for you at the SWG customer centre.

Address details

SWG customer centre
Marketplace 15
35390 Giessen
energieberatung@stadtwerke-giessen.de


To the energy advice centre