There for your questions and concerns in person, on site and by telephone.
Welcome to our personalised customer service team, which is ready to help you with all your electricity, gas, heating and water needs. Our dedicated team attaches great importance to helping you quickly and competently so that your energy supply runs smoothly and worry-free. Whether you have questions about tariffs, billing or technical support - we are always there to fulfil your needs.
- Support with registration, transfer and deregistration (please bring a current photo of your meter so that we can organise the move-in/move-out process smoothly).
- Answers about the bill
- Information about electricity, natural gas, heat & water
Please feel free to send us an e-mail with your request to info@stadtwerke-giessen.de
Come and visit us at the SWG customer centre
Address
SWG customer centre
Marketplace 15
35390 Giessen
energieberatung@stadtwerke-giessen.de
Opening hours:
Mon.-Fri. 09:00 - 18:00
Sat: closed
Cashless payment from 01 August 2025 at the SWG customer centre
From 1 August 2025, we will only offer our customers cashless payments. This will not only make the payment process faster and more secure for our customers, but also more modern and flexible.
The following payment options are available:
