Customer service - Stadtwerke Gießen AG

There for your questions and concerns in person, on site and by telephone.

Welcome to our personalised customer service team, which is ready to help you with all your electricity, gas, heating and water needs. Our dedicated team attaches great importance to helping you quickly and competently so that your energy supply runs smoothly and worry-free. Whether you have questions about tariffs, billing or technical support - we are always there to fulfil your needs.

Support with registration, transfer and deregistration (please bring a current photo of your meter so that we can organise the move-in/move-out process smoothly).
Answers about the bill
Information about electricity, natural gas, heat & water

Important information

Following the introduction of the 24-hour change of supplier, it will no longer be possible to register or deregister retroactively - with no exceptions. This means that from 6 June 2025, all changes must be registered in good time in advance. Corrections to the move-in date or subsequent cancellations of supply will then no longer be permitted. In the event of delays, the basic or replacement supply will automatically take effect, which is often associated with higher costs.

Telephone

Our customer advisors will be happy to help you from Monday to Friday 08:00 - 18:00 on 0800 23 02 100.

e-mail

Please feel free to send us an e-mail with your request to info@stadtwerke-giessen.de

WhatsApp

Would you like to send us a question, a message or your meter reading from your smartphone while you're on the move? Our WhatsApp number is 0151 15213066.

Come and visit us at the SWG customer centre

Address

SWG customer centre
Marketplace 15
35390 Giessen
energieberatung@stadtwerke-giessen.de

Opening hours:

Mon.-Fri. 09:00 - 18:00

Sat: closed