The measures adopted by the federal and state governments to combat the spread of the coronavirus are also having an impact on Stadtwerke Gießen (SWG). SWG is closing its contact point for customers in Lahnstraße with immediate effect. The supply of energy and water is secured.
With the new nationwide rules on staying outside of homes and contact with other people, Stadtwerke Gießen (SWG) will also be further restricting its services: the contact point in the foyer of SWG's head office in Lahnstraße, which was previously still available to customers, will be closed with immediate effect. "Nevertheless, we are still available for our customers and will continue to help as usual. However, due to the current situation, we can only do this over the phone, by email or via WhatsApp," explains SWG company spokeswoman Ina Weller. SWG can be reached via these channels Monday to Friday from 7 a.m. to 7 p.m:
Service number: 0800 23 02 100
E-mail: info@stadtwerke-giessen.de
WhatsApp: 01579 2467933 (for WhatsApp messages only, please do not call)
Some matters that do not necessarily require a contact person can be dealt with conveniently via the online service - such as submitting meter readings. The online service is available at www.stadtwerke-giessen.de/onlineservice. Until further notice, it is no longer possible to make cash payments, for example to settle instalments or outstanding invoice amounts. Alternatives here are bank transfers or SEPA mandates. The mandates can be conveniently issued in the online service.
Secure supply guaranteed
"The supply of energy and water is secure," promises Ina Weller. In fact, much of the electricity, natural gas, heating and water networks already run automatically - in other words, they function without human intervention. The on-call service and the staff in the network control centre are set up in such a way that they can still work effectively even if there are absences due to illness in their ranks. SWG also has detailed plans in place for dealing with such crises. This includes a crisis team that meets at least once a day to assess the situation, make the necessary decisions and thus ensure security of supply.