Consumers can use the European Union's online dispute resolution platform (ODR platform) to obtain free assistance in submitting a consumer complaint about an online sales contract or online service contract as well as information about the procedures at the consumer arbitration boards in the European Union.

The ODR platform can be accessed via the following link: https://ec.europa.eu/consumers/odr

Stadtwerke Gießen AG (SWG) can be contacted by email at info@stadtwerke-giessen.de. SWG is neither obliged nor willing to participate in the procedures of the consumer arbitration boards in the European Union. Excluded from this is the participation of Stadtwerke Gießen AG before the arbitration board Energie e.V. named below.

Questions or complaints in connection with the energy supply can be addressed to SWG:

The Consumer Service of the Federal Network Agency provides information on the applicable law, the rights of household customers and dispute resolution procedures for the electricity and gas sectors and can be reached at the following contact details:

In order to settle disputes in the electricity and gas sectors, an arbitration procedure can be applied for at the Energy Arbitration Centre. SWG is obliged to participate in the arbitration procedure. The Energy Arbitration Centre can be reached at the following contact details:

Furthermore, SWG does not participate in any dispute resolution proceedings before a consumer arbitration board in accordance with the VSBG.